The adoption of software as a service (SaaS) is growing across the world. From ERPs to CRMs, every type of software is now available in affordable monthly installments. No wonder 73% of organizations now use SaaS solutions, and 85% of small companies have investments in the same. The tech industry is changing rapidly to provide their products for monthly payments. As a result, the need to stay competitive is more than ever. In this regard, a foolproof SaaS report feature can go a long way to ensure adoption and maximize ROI.
Here are the top SaaS report best practices to help software developers stand out and grow their business.
1. Real-Time Data Collection and Automation
A SaaS report should be able to take advantage of real-time data to offer the latest insights. Business success depends on reacting to market changes quickly, and you need updated data to stay proactive.
As a result, it is not enough to automate data collection from sources that deliver old data. Your SaaS reports should be able to provide real-time insights for sound business analysis and intelligence. The process helps your clients stay alert and make informed business decisions.
2. Mobile-Friendly Reporting
Consumers have left desktops and moved to mobile. Businesses are also going mobile to boost productivity and work on the go. Therefore, you cannot beat the competition by restricting your reporting capabilities to only desktops.
Your customers should be able to generate SaaS reports from their smartphones without breaking a sweat. So, you should provide your software with advanced reporting capabilities through a mobile app.
3. Relevant SaaS Report Features
Your SaaS reporting features should be relevant to the industry you serve. It’s no use to provide endless reporting features that add no real value. As a result, your reporting capabilities should provide value and help businesses track performance effectively.
You will need to conduct industry research and know the ins and outs of how businesses work in your niche. It is a good idea to collaborate with a few business leaders to know what’s important to track. You can then include those features in your SaaS report generation capabilities.
4. Build an Interactive Dashboard
Modern dashboards are highly interactive and provide a complete picture of all metrics. For example, the dashboard of a CRM lets you develop full visibility into your processes and track essential metrics like conversions.
Dashboards also go a long way to facilitate self-service reporting. Users can personalize their controls and keep a tab on the most important verticals. Additionally, an interactive dashboard helps users create reports instantly in several areas and dive deep into performance.
You should also provide options for users to personalize their dashboard to their needs.
5. Focus on Security
Security is a top concern for any business. Your software should also be secure enough to protect business and sensitive data. Similarly, your reporting should also be highly secure to keep things confidential.
Try to implement features like encryption to secure your data. Additionally, provide user permissions so that your clients can give secure access to reports to different stakeholders. You can also offer a safe storage option for reports, preferably in the cloud.
6. Freedom to Export Your SaaS Report
Your customers should be able to download, and export SaaS reports as they please. As a result, it is essential to provide options to export reports in different formats like PDF, doc, or Excel. You can also let your customers convert reports to image files like JPG or PNG.
Additionally, give options for users to share reports securely through email, chat, and other methods.
7. Teach Your Customers
Reporting features can seem confusing or overwhelming to some clients, especially to those who lack technical knowledge. As a result, you should provide the necessary training to help your users make the most of your reporting features.
You can create video tutorials or animations to help your customers create SaaS reports. An FAQ or knowledgebase can also be a great addition to your training materials.
8. Update Often
Technology and markets never stay the same. You always have discoveries or trends reshaping the business landscape. Therefore, it is necessary to update your SaaS reporting features to keep up with the competition.
Conduct continuous market research to improve your offering and reporting capabilities. Include the latest trends and metrics that emerge important for businesses. Your product will stay relevant, and your users will always be able to take advantage of deep insights.
Reporting is a top consideration when it comes to choosing SaaS. Your product should come with robust reporting features to take advantage of real-time data analysis. Your SaaS report should be able to track the vital metrics tied to performance in the industry you deal with. Additionally, users should be able to form deep insights and able to export the reports without restrictions. Also, the reports should be secure and easily sharable.