Frequently Asked Questions

How does Mesh work?

Mesh makes cross-border payments as fast, simple and inexpensive as local payments. Businesses send a payment request through the system. Once their customer approves the payment, Mesh issues a one-time virtual card number on behalf of the payer. The business can settle the payment immediately on its existing point of sale.

How can Mesh help me increase my cash flow?

Receiving and sending money with the  Mesh platform is easy and 3X faster than bank wires and transfers. Mesh offers advanced tools to help you improve your cash flow: automatic reminders, accounts receivable synchronization, and advanced settlement to your existing point of sale. You can improve your positive cash flow by shortening the time it takes to request and accept payment.

How is Mesh different/ better than bank transfers?

Receiving and sending money with the  Mesh platform is easy and 3X faster than bank wires and transfers. Mesh offers advanced tools to help you improve your cash flow: automatic reminders, accounts receivable synchronization, and advanced settlement to your existing point of sale. You can improve your positive cash flow by shortening the time it takes to request and accept payment.

Mesh transforms the payment flow and empowers businesses to get paid in the way they prefer. The business initiates a payment request electronically, including the payer contact info and the transaction amount.  Once the payer enters the payment details, a one-time virtual prepaid card is initiated and sent. The business can process the payment immediately on its existing point of sale.

What is a virtual single use card and why is it safer?

A virtual single use card is a randomly generated digital card number designed to protect your bank account or credit card information when paying online. The card number expires after one use, so it cannot be used again by anyone.

With Mesh, each payment request is assigned a unique virtual card number which can be settled to your existing point of sale.  For example, if you use Mesh to pay your supplier in Brazil for two different invoices, a unique card number would be issued for each of those invoices. Virtual Single use cards make global B2B payments faster and safer, with privacy and security built in.

What countries does Mesh support?

Mesh enables businesses to accept funds in almost  200 countries.

Currently, only businesses in the USA can send money.  Stay tuned as we expand our payment functionality to more countries — coming soon.

Why isn’t Mesh available in my country?

Our ultimate goal is to offer Mesh in any country where there is demand for our service, but this takes time. We are working to expand our products and services into new markets. Stay tuned for product updates, and please contact the Mesh support team if you have questions about your specific market.

How long does it take to receive a payment?

Receiving payment with Mesh typically takes up to 3 business days from the time your payer approves the payment.

In which currencies can I receive payments?

While payment request must be in US dollars, you can receive payments in your local currency.*

We offer very competitive exchange rates, and the real-time exchange rate is shown when you claim your payment.

*local currency must be approved by your payment service provider.

How can I be sure my data is protected?

Protecting your data and financial details is our top priority. Mesh leverages virtual prepaid card technology, which issues a one-time card number for each transaction. Senders’ bank account information is never shared with recipients — Mesh protects senders’ details on our own secure servers.  Recipients don’t need to share their bank account details in order to be paid.

We employ sophisticated anti-fraud technology and data privacy controls. In addition,  Mesh rides on top of existing banking and credit card rails, so senders and receivers are protected with an additional layer of security.

For more information, please review our Privacy Policy and Terms of Use.

Is Mesh safe?

Yes. Mesh was designed by senior veterans of leading global payment companies  and built with multiple layers of technology to ensure our customers’ money is safe. in the core of the platform, we use virtual prepaid numbers which can only be used once, so security is built in. In addition, because Mesh rides on top of existing banking and credit card rails, you are protected with advanced fraud prevention and data privacy controls.

If I received money, can I use that money to send to other businesses/vendors?

Currently, the ability to send money is only available from the United States. We are working to expand our products and services into new markets. Stay tuned for product updates, and please contact the Mesh support team if you have questions about your specific market.

How can I edit the contact list details?

Once your contacts are onboarded, their details will be automatically updated on your Mesh contact list page.  Senders and receivers can update their contact information at any time on their Mesh profile.

Can I upload and attach invoices to my payment requests?

Yes, you can. When issuing a payment request, after adding the payer details, you will be able to add optional details such as a related invoice.

My single-use card has expired. What should I do?

The single use virtual cards are issued for single payments. If your virtual card has expired, contact Mesh customer service, and we can issue a new one without additional fees.

Once you get the card details, we hold the exchange rate for one hour. If your single use card expires, there may be a change in exchange rate, which would be reflected in your new payment.

How can I add my payment provider to my account?

Log in to your Mesh account. From your Profile (top right corner), select “Connect payment provider”. Then, choose your provider from the list provided and enter your credentials.

Your payment provider isn’t listed? Contact Mesh support.

Are there monthly fees or setup fees?

No. Mesh does not charge a setup fee or a monthly fee.

How much does it cost to send payments using Mesh (What are the transaction fees)?

Senders only pay $0.50 per payment, and the first five transactions are with no cost.

Mesh does not charge setup fees or monthly fees.

Learn more on our cardholder agreement.

How much does it cost to receive payments using Mesh?

Receivers pay a small fee to convert the transaction amount to his or her local currency (the exchange rate), which is approved by the receiver before the completion of the transaction.

Mesh does not charge setup fees or monthly fees.

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