How to Cancel
Zendesk Subscription

In this guide we’ll walk you through the steps of how to cancel your Zendesk subscription.

How to Cancel your SaaS Subscription
how to cancel Zendesk subscription

About Zendesk

Zendesk is one of the CRM companies that designs different software and prioritizes services to improve customer relationships. The technology solutions offered are flexible and powerful, adapting to the needs of your business and providing an integrated service. 

With Zendesk, you can save time and money by:

  • Speeding up customer responses by up to 20%.
  • Increasing interactions by 15% to 20% through the chat and self-service channel.
  • Improving retention of customer service agents
  • Saving on platform maintenance and administration costs
  • Increasing lead conversion rate

Among its flagship products are:

  • Zendesk Support
  • Zendesk Guide
  • Zendesk Chat
  • Zendesk Gather

Steps to Take Before Cancelling

Before canceling your account with Zendesk, please note:

  • Pricing adjustments for cancelations apply at the end of the current billing cycle.
  • Product and account cancelations are subject to the General Subscription Agreement.
  • It will not be possible to cancel individual products in a Zendesk Suite account for Simplified Pricing and Packaging (SPP) accounts, but you can contact support to downgrade.

What Happens to Your Account When You Close It

When you close your Zendesk account or cancel one or more products in one account, the Support Suite pricing will no longer be valid. Similarly, if you delete Support or Chat, you can cancel your Zendesk account because these are Tier 1 products, which serve as the foundation for the other products.

What Happens to Your Account When You Close It

Canceling Zendesk

Step 1 / 8

Click on the Zendesk product icon, the four-square icon in the top bar, then select the “Admin Center” option.

Select the billing icon, then “Subscription,” to see which plan you are currently enrolled in.

To access the basic subscriptions, select the “Basic Subscriptions” option.

Select “Manage” to access the basic subscriptions and then “Delete products or Cancel account.” This option is available at the bottom of the page.

If your account is old, click on the “Cancellations” option at the bottom of the page.

Select “Delete” and click on all the products you wish to cancel.

Choose the “Continue” option when you select all the products you wish to cancel.

Indicate the reason for cancelation, and click “Confirm cancellations” to finish

Note: Please note when canceling:

  • If your plan includes multiple products, you can cancel individual products from your subscription.
  • The cancelation of a product will not occur immediately, and the subscription will remain active until the end of the next billing cycle.

Relevant Links:

Relevant Links


If you’re still having trouble canceling your subscription, you can contact Zendesk via:

Manage your Subscription Payments with Mesh

Mesh Payments is the most robust SaaS payment management solution, where customers will have visibility at all times of the transactions made. Partner with Mesh Payments to:

  • Get personalized information for each SaaS subscription to optimize your spending in real time.
  • Use debit or credit cards to streamline transactions.
  • Suspend recurring payments with virtual corporate cards.
  • Manage every payment in your company with information, controls, and automation.
  • Improve payment workflows.
  • Save time and money by automating tasks.
  • Integrate services into a modern payment ecosystem.
  • Manage multiple receipts, reimbursements, and vendor payments.
  • Manage your travel expenses in one dashboard, and create custom policies with dedicated travel cards.

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