In this guide we’ll walk you through the steps of how to cancel your Zendesk subscription.
In this digital era, the attention given to customers is a priority to generate value for the products and services offered. Therefore, providing the best communication possibilities through various channels is a plus; you will achieve that with Zendesk.
If you want to enjoy the services with Zendesk, register for free for 15 days. After signing up and subscribing to a plan, you can access administrative and billing options. The default billing cycle is monthly, although you can set it yearly.
Although you can suspend payments with Zendesk and cancel your services at any time, you should be aware that the subscription will be active until the end of the billing cycle.
In this guide, we will walk you through the steps to cancel your subscription to Zendesk services.
Zendesk is one of the CRM companies that designs different software and prioritizes services to improve customer relationships. The technology solutions offered are flexible and powerful, adapting to the needs of your business and providing an integrated service.
With Zendesk, you can save time and money by:
Among its flagship products are:
Before canceling your account with Zendesk, please note:
When you close your Zendesk account or cancel one or more products in one account, the Support Suite pricing will no longer be valid. Similarly, if you delete Support or Chat, you can cancel your Zendesk account because these are Tier 1 products, which serve as the foundation for the other products.
Step 1 / 8
Log in to Zendesk
Click on the Zendesk product icon, the four-square icon in the top bar, then select the “Admin Center” option.
Select the billing icon, then “Subscription,” to see which plan you are currently enrolled in.
To access the basic subscriptions, select the “Basic Subscriptions” option.
Select “Manage” to access the basic subscriptions and then “Delete products or Cancel account.” This option is available at the bottom of the page.
If your account is old, click on the “Cancellations” option at the bottom of the page.
Select “Delete” and click on all the products you wish to cancel.
Choose the “Continue” option when you select all the products you wish to cancel.
Indicate the reason for cancellation, and click “Confirm cancellations” to finish
Note: Please note when canceling:
If you’re still having trouble canceling your subscription, you can contact Zendesk via:
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