How to Cancel Your
Wix Subscription

In this guide we’ll walk you through the steps of how to cancel your Wix subscription.

Wix is a cloud-based website creator tool with online hosting and design capabilities. Its user-friendly drag-and-drop features and 500+ ready-made templates make it easy to create a website without the need for specialized knowledge or hiring a web professional.

Wix speeds up the web building process and provides you creative control over the design of your website. For medium and small eCommerce enterprises, Wix is an excellent website builder.

We’ll guide you through the steps to terminate your subscription to Wix’s services in this post.

About Wix

Wix’s frontend interface’s straightforward drag-and-drop capability allows retailers to manage all of their content and items. Customize all of your customers’ touchpoints, from the storefront to the checkout, using Wix’s readymade eCommerce templates. Wix also provides a substantial quantity of help desk information to address the majority of your issues.

Some of the most important features offered by Wix include:

  • Tools for marketing
  • Management of contacts
  • SSL accreditation
  • Tools for social media marketing
  • Mailbox for professionals
  • Wix’s app store
  • Personalized Google mailbox
  • Website hosting that is both free and dependable

Steps to Take Before Cancelling

Please bear in mind that before terminating your Wix account and website, you must cancel your Premium plan as well as your Wix domain and wait for both to fully expire before shutting your Wix account.

So, keep in mind the following things:

  • Because your premium plan and domain name are two distinct services, they must be canceled individually.
  • You must wait until your Wix domain subscription expires, has passed the redemption time, and is no longer registered before canceling it. Only then will you be able to cancel your account. 
  • This procedure might take up to 80 days to complete. If you need to wait until your domain is no longer registered, we recommend adding a reminder to your calendar.
  • Each premium service must be canceled separately.

What Happens to Your Account When You Close It

Once you’ve completed the procedures to delete your Wix account, you won’t be able to access any of your account’s websites, and you won’t be paid for any of your past Premium Wix services.

Canceling Wix

Relevant Links:

Step 1 / 4

Unsubscribe from Wix

Log in to Wix’s dashboard to get started. After that, tap your account name in the top right of the screen. The screen will then provide a drop-down menu. Select “Premium Subscriptions” for a list of all the subscriptions for which you are currently paying. Tap on the ellipsis on the right side to find “Cancel plan.”

The pop-up screen that appears next will ask you to confirm the cancellation. After that, you’ll be prompted to “Tell us more” in the necessary form where you must specify a reason for canceling your Wix account. When you’re done, use the “Cancel Now” button.

Delete the Websites

The next step in canceling your Wix account is to move your site to the trash, which is a simple process.

To get started, go to the dashboard and click on “Sites that I manage”. Then, you’ll notice a menu with connections to all the sites and other useful information In “Actions” on the website, select “Move to Trash”.

Domain Removal

Return to your main dashboard and click on your name or email in the upper right corner. Select “Domains”.

It will take you to the domain management page once you click. If you purchased a domain with Wix, you have the option to move it away from Wix or to another provider. If your domain is from a third-party provider, you can choose “Remove from Wix”.

Close your Account

After tapping on your name/email, go to the Wix dashboard and choose “Account Settings”. You’ll see a section named “Close your account” towards the bottom of the page. Then, click the “Learn More” button.

Scroll down until you reach a portion of the article titled “How to close your Wix account”. Choose the “Click here to open the Close Your Wix Account window”.

There are a few fields in this area. Wix would like to know why you had to cancel. You have the option of selecting one at the drop-down menu or leaving feedback in the optional space below. After you input your account password, click “Close Account”.

A last pop-up box will inform you that you are completely deleting your account and that you will be unable to access or reopen it.

Finally, click the “Close my account” option.

Your Wix account has now been terminated permanently.

Relevant Links:

Contacting
Wix

If you’re still having trouble canceling your subscription, you can contact Wix via:

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