How to Cancel Your
Slack Subscription

In this guide we’ll walk you through the steps of how to cancel your Slack subscription.

Slack is a team communication tool and emerged under the name Dharma created by Stewart Butterfield, Eric Costello, Cal Henderson, and Serguei Mourachov. To access Slack, you only need to create an account and log in. You will access Slack’s products and services and their various administrative access and billing options.

Note that payments with Slack can be suspended due to payment problems, reactivating once the payment is made, and you can cancel your subscription at any time. You will also be able to set up billing according to your preferences, free or with monthly payments.

In this guide, we will show you the steps to cancel your subscription to Slack services.

About Slack

Slack is a business messaging app that connects people to the information they need. Slack transforms the way organizations communicate by bringing people together to work as a unified team.

Steps to Take Before Cancelling

If you want to close your account with Slack, take the time to make backups, as well as cancel subscriptions, and make sure you have everything in order, such as files, money on cards, and email.

If you have questions regarding your expiration status before canceling your account, view your billing history:

  • From your computer, click on your workspace name at the top left.
  • Select “Administration” from the menu. 
  • Under “Administration,” click on billing.
  • Choose “History.”  
  • Click on the calendar icon and select a month. Then click “Go to” to view your statement for that month.

What Happens to Your Account When You Close It

Slack will not delete messages and files you have sent. If your workspace settings allow it, you can delete messages and files before deactivating your account. Primary workspace owners cannot deactivate their accounts. They must first transfer the immediate ownership to another person.

Slack may deactivate applications you have installed. The workspace owner will be able to manage and reactivate them. If you are a member of more than one workspace, you will need to deactivate each account separately.

Canceling Slack

Relevant Links:

Step 1 / 7

On your computer, click on your profile picture, located at the top right.

Select “Profile” from the menu.

Click More, then select “Account Settings.”

Scroll to “Deactivate account” and click “Deactivate your account.”

Enter your password and select “Confirm password.”

Click “Yes, deactivate my account.”

Slack will deactivate your account immediately, so if you wish to return to this workspace in the future, you will need a workspace owner or administrator to reactivate it. To delete your profile information once you have deactivated your account, contact the primary workspace owner. 

This person can write to us on your behalf to have us remove your profile information. If you are a member of more than one workspace, you will need to deactivate each account separately. Workspace owners and members who upgraded a workspace can make changes to the plan.

How to Downgrade to the Free Plan

  • From your computer, click on your workspace name at the top left.
  • Select “Settings and Administration,” then “Billing” from the menu.
  • In the “Overview” tab, choose “Change plan.”
  • You can decide to switch to the free plan immediately or switch to the free plan on renewal.
  • Click “Preview changes.”
  • Check the box at the bottom of the page to confirm the change.
  • Click “Downgrade Slack plan.”

Relevant Links:

Contacting
Slack

If you’re still having trouble canceling your subscription, you can contact Slack via:

Manage your Subscription Payments with Mesh

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  • Suspend recurring payments with virtual business cards.
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Cancel More Subscriptions