How to Cancel
Mailchimp Subscription

In this guide we’ll walk you through the steps of how to cancel your Mailchimp subscription.

How to Cancel your SaaS Subscription
how to cancel Mailchimp subscription

About Mailchimp

Mailchimp is one of the most versatile marketing solutions that use cloud-based email as its primary medium. Because of the comprehensive solutions offered, it is widely known and used, from mailing list creation and management to campaign automation.

It is also possible to integrate contacts from an existing CRM tool and create a new mailing list. Similarly, Mailchimp provides various analytics services through integration with Google Analytics. 

With Mailchimp, you will be able to:

  • Bring your business online.
  • Reach the right people.
  • Create better content.
  • Automate your marketing.

Steps to Take Before Cancelling

Before canceling your account with Mailchimp, you will need to back up all data and information stored on the platform. Mailchimp will delete the data associated with reports, campaign archives, and audiences when the account is closed.

Check if you have recently changed your monthly payment plan to a higher billing level. If so, you may have an outstanding balance, so you will need to pay before closing the account.

What Happens to Your Account When You Close It

When you close your Mailchimp account, you will not be able to restore the account data, which includes reports and audiences. Thus they are deleted from the platform system, being impossible to recover. Ensure that you have created backups of all the essential information before canceling your account to avoid inconveniences.

What Happens to Your Account When You Close It

Canceling Mailchimp

Step 1 / 6

Log In

Log in to your account here.

Select Account

Navigate to your profile icon and select “Account.”


Delete Account

Click on the Settings drop-down menu and choose “Pause or delete account.”

Permanently Delete

Select “Permanently Delete this account” and click Continue.

Exit Survey

Complete the exit survey and when you are ready to proceed, confirm your password and select “Permanently Delete.”


In the account deletion confirmation pop-up window, type “DELETE.” Click “Delete your account” to finish. 

Note: A success message will pop up to notify you that your account has been successfully closed at the end of the process.

Relevant Links:

Relevant Links


If you’re still having trouble canceling your subscription, you can contact Mailchimp via:

Manage your Subscription Payments with Mesh

Mesh Payments is the most robust SaaS payment management solution, where customers will have visibility at all times of the transactions made. Partner with Mesh Payments to:

  • Get personalized information for each SaaS subscription to optimize your spending in real time.
  • Use debit or credit cards to streamline transactions.
  • Suspend recurring payments with virtual corporate cards.
  • Manage every payment in your company with information, controls, and automation.
  • Improve payment workflows.
  • Save time and money by automating tasks.
  • Integrate services into a modern payment ecosystem.
  • Manage multiple receipts, reimbursements, and vendor payments.
  • Manage your travel expenses in one dashboard, and create custom policies with dedicated travel cards.

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