How to Cancel
Magento Subscription

In this guide we’ll walk you through the steps of how to cancel your Magento subscription.

About Magento

Magento, which has recently rebranded as Adobe Commerce, is an e-commerce software platform that makes the whole process of managing and creating an e-commerce store much easier for the user. The platform comes equipped with a range of tools to manage things like building web pages, performing inventory checks, processing payments, and key data analysis.

Steps to Take Before Cancelling

Keep a few things in mind before canceling Magento:

You can cancel your subscription to Magento at any time.
You will retain access to your key features until the end of your billing cycle.
Make sure you are fully paid up on your subscription; otherwise, you may not be able to cancel.
Identify whether your plan is paid monthly or annually.
Make sure you don’t need any of the key functionalities before you cancel.

What Happens to Your Account When You Close It

When you cancel your subscription to Magento, you will retain access to the platform and your key information until the end of your billing cycle. If you have taken out an annual subscription, you will not be refunded for the time that you have not used the platform, and your plan will end at the end of your billing cycle.

When you cancel your subscription to Magento, you will lose access to all of the data and information relating to your website and e-commerce business. It is important that you make manual backups of any important information before you proceed with the cancellation.

Canceling Magento

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Relevant Links:

Magento

Contacting
Magento

If you’re still having trouble canceling your subscription, you can contact Magento via:

Magento Support

Magento Contact Form

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