How to Cancel Your
Intercom Subscription

In this guide we’ll walk you through the steps of how to cancel your Intercom subscription.

In such a competitive environment, catching customers and building customer loyalty are essential sales and marketing activities. Intercom presents itself as one of the most modern communication platforms that allow unifying all aspects of the customer journey.

Intercom allows you to create your free account for 15 days and access your Inbox, Messages, and Articles. With the Intercom subscription, you will be able to opt for different administrative options that vary according to the plan. The billing cycle is monthly by default, although you can change it to annual.

When you need to suspend payments with Intercom and cancel their services, you can do it. Just be aware that the subscription will be active until the end of the billing cycle.

In this guide, we will show you the steps to cancel your subscription to Intercom’s services.

About Intercom

Intercom is an operating system in charge of making interactions with the client. It is an open channel between a company and its clients. Through Intercom, everything happens at the moment, in the product, and according to the needs. To achieve this, Intercom maintains continuous dialogue so that every interaction in the client’s journey is taken advantage of. 

With Intercom, you will be able to generate a strategic advantage, interconnecting teams, and functions, offering new and powerful customer experiences that drive business and strengthen customer relationships.

Intercom will help you to:


  • Grab and convert leads
  • See who your customers are and what they do
  • Get users onboard and engaged
  • Provide self-service customer service
  • Help and retain users

You can receive live feedback from the user in real-time, thus managing communication in an agile way.

Steps to Take Before Cancelling

Before canceling your account with Intercom, perform the appropriate backups. Similarly, verify when the subscription is renewed since the company can consider you for a refund depending on this.

It would be best if you also verified which plan you have active to cancel it and not have any pending invoices.


What Happens to Your Account When You Close It

Keep in mind that when you close your Intercom account, this is done immediately once the process is completed, so you will lose all features related to your plan.

That also means that all the published stories will be instantly canceled, except for the first three.

Similarly, Intercom will block the phone number you associated with the app, and you will not be able to access with the same number to a new account. That means that if you want to reopen that account again, you will have to complete the verification forms with your personal data and a different number.

There are data associated with your user account that will remain in the company’s records for legal reasons and obey the regulatory frameworks that govern them.

Canceling Intercom

Relevant Links:

Step 1 / 4

Log In

Log in to the website using your credentials.


Go to “billing settings.”


Cancel your subscription.


Alternatively, send an email to requesting the support team to cancel your account.

Relevant Links:


If you’re still having trouble canceling your subscription, you can contact Intercom via:

Manage your Subscription Payments with Mesh

Mesh Payments is the most robust SaaS payment management solution, where customers will have visibility at all times of the transactions made. Partner with Mesh Payments to:


  • Get personalized information for each SaaS subscription to optimize your spending in real time.
  • Use debit or credit cards to streamline transactions.
  • Suspend recurring payments with virtual business cards.
  • Manage every payment in your company with information, controls, and automation.
  • Improve payment workflows.
  • Save time and money by automating tasks.
  • Integrate services into a modern payment ecosystem.
  • Manage multiple receipts, reimbursements, and vendor payments.
  • Manage your travel expenses in one dashboard, and create custom policies with dedicated travel cards.

Cancel More Subscriptions