How to Cancel
DocuSign Subscription

In this guide we’ll walk you through the steps of how to cancel your DocuSign subscription.

How to Cancel your SaaS Subscription
how to cancel DocuSign subscription

About DocuSign

DocuSign is a company that handles everything related to electronic signatures. They provide their clients with a platform that allows you to send requests for others to sign your documents.

It stands out for being a worldwide brand that offers one of the best electronic signature services. 

You will be able to sign your documents through mobile devices, PC, or from file storage spaces such as Google Drive and Dropbox.

A unique fingerprint accompanies digital signatures. When audited, you will be able to see the validity of each signature, which makes the work much more efficient and straightforward, making many professionals join this modality.

Steps to Take Before Cancelling

Before canceling your DocuSign account, please note that you accept the terms and conditions of use of the service plans when registering your account. Therefore you agree with the payment conditions and fees, account conditions, and cancelations. In this way, cancelations and refunds are handled according to the terms specified therein.

Before closing your account, you can downgrade your account, i.e., upgrade from a paid plan to a free plan, which will allow you to keep access to documents that are completed for free. But it will limit the ability to send documents in the future.

If you want to close your account, it is suggested to back up all the hosted documents and download them, as they will not be accessible after cancelation or closure. To close an account, you need to have the account administrator role in DocuSign.

It is vital to take into consideration not having pending invoices. Remember that DocuSign billing can be monthly or yearly, you can upgrade or downgrade your subscription, and you have the option to manage the billing for your DocuSign account. Also, please note that subscriptions will automatically renew until you indicate that you wish to change plans or cancel your account.

If you wish to close your account, you will need:

  • To submit a support case
  • DocuSign account number
  • Account administrator’s email address
  • Last four digits of the credit card number
  • Contact phone number

What Happens to Your Account When You Close It

When you close your Docusign account, you will not have access to any of your documents. Billing will end after closing your account, but you will need to validate your billing settings, as subscriptions are automatically renewed.

What Happens to Your Account When You Close It

Canceling DocuSign

Step 1 / 4

Log In

Go to Log in as an administrator


Click on the Settings tab in the top menu.


Select Cancel subscription to switch to a free plan.


Follow the remaining instructions.

Relevant Links:

Relevant Links


If you’re still having trouble canceling your subscription, you can contact DocuSign via:

Manage your Subscription Payments with Mesh

Mesh Payments is the most robust SaaS payment management solution, where customers will have visibility at all times of the transactions made. Partner with Mesh Payments to:

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  • Manage multiple receipts, reimbursements, and vendor payments.
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