How to Cancel Your
Bill.com Subscription

In this guide we’ll walk you through the steps of how to cancel your Bill.com subscription.

Bill.com is a software application that automates the accounts receivable and payable activities. Bill.com works in tandem with the Xero accounting program to make bill payments and clearances go more smoothly. For businesses of all sizes, Bill.com serves as a central portal for all bills and invoices. Bill.com’s Android and iOS apps allow you to approve and pay bills on the move.

Bill.com offers its paid services according to two business types: Businesses and Accounting firms. Both these modes provide billing services tailored to each business type. You can stop payment and cancel Bill.com’s subscription anytime you want.

Here is an extensive guide that will help you with the steps to follow for canceling Bill.com’s subscription.

About Bill.com

Bill.com is comprehensive online-based accounting software that allows you to send electronic bills and payment reminders, as well as accept ACH payments. It requires less time to fix the problem, and the site’s unique content draws users. Through an innovative workflow, it automates both accounts receivable and payable. Bill.com changes bills into electronic records after you enter them into your corporate file.

Bill.com is hosted in the cloud, so all of the data you enter is accessible in real-time from any Internet-connected device or platform. This means you can use Bill.com features like reviewing your cash flow, authorizing new invoices from vendors, and submitting an invoice to a customer from practically anywhere.

Some of the important features offered by Bill.com include:

  • Data Import/Export
  • Activity Dashboard
  • Alerts/Notifications
  • Third-Party Integrations
  • Compliance Management
  • Billing & Invoicing
  • Multi-Currency

Steps to Take Before Cancelling

Once you cancel your subscription to Bill.com, you will lose all the data related to your account, so keep the following things in mind before unsubscribing. 

  • Bill.com allows you to cancel your subscription at any given moment
  • By making a request from inside your Bill.com account, admins or users with Manage Company capabilities on the account can terminate your Bill.com account.
  • If you’re leaving Bill.com behind because of a problem with the service or your account, they’d appreciate the chance to resolve any issues you’re having. 
  • If you wish to totally shut down your Bill.com account, make a backup of your data beforehand.
  • Your billing will continue for the duration of your contract, even if you cancel or downgrade your paid subscription status.
  • You will receive a message regarding the discontinuation or the unsubscription of Bill.com’s services to confirm.

What Happens to Your Account When You Close It

When you cancel your Bill.com account, all of your data, activities and other payment details will be lost. You can, nevertheless, create a backup of your data before the services are suspended.

If you delete your account and then decide to reactivate it, you’re in luck! Within 90 days of the account’s cancellation, Bill.com allows a former Administrative user to revive it. To seek account reactivation, they must contact Customer Support by clicking on Contact us at the top of the page.

Canceling Bill.com

Relevant Links:

Step 1 / 5

Settings

Go to Settings.

Select "Billing"

Select Billing from the drop-down menu under Your Account With Us.

Request Form

If you are an Account Administrator and cannot see Billing, please utilize the Cancellation Request Form to initiate a cancellation.

Cancel

At the bottom of the page, where it says “I want to cancel my service,” select cancel.

Provide Reason

Choose a reason for your cancellation and offer any further comments or suggestions and then click on confirm.

Relevant Links:

Contacting
Bill.com

If you’re still having trouble canceling your subscription, you can contact Bill.com via:

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