In this guide we’ll walk you through the steps of how to cancel your Atlassian subscription.
Atlassian is an Australian enterprise software company responsible for developing products in this area, managing projects and content, and is a specialist in providing solutions to software developers.
The stellar product is Jira, which is responsible for tracking incidents. Also, within its product portfolio, it has Confluence: a team collaboration and wiki product. You can access them by creating an account and accessing their administrative access and billing functionalities.
This guide will show you the steps to cancel your subscription to Atlassian services.
It is important to note that payments with Atlassian can be suspended at any time and cancel their services. Please consider that when you cancel your account with Atlassian it is done permanently. After the 14-day grace period, you will no longer be able to access information stored in your applications, so try to have a backup of your data. Before this time, you can cancel the deletion of your account.
Before canceling your account, please note that refunds with Atlassian Access will only be available within the first month of payment, after the trial term for monthly subscriptions, and within 30 days of payment for annual subscriptions. After this duration, the company will not offer refunds.
When you cancel your subscription with Atlassian, specific changes are generated, which we detail below:
Log in to the control panel, under your account settings, at the following address https://id.atlassian.com/manage-profile. Please select the Account Preferences option; you can locate it in the left menu.
Select the Delete your account option from the Account Preferences section and click the Delete Account button.
Confirm that you want to delete your Atlassian account.
If you encounter any warnings during this process, you may need to resolve them before attempting to delete the account again.
In case you wish to cancel the trial or paid subscription of the Atlassian account, do the following:
If you’re still having trouble canceling your subscription, you can contact Atlassian via:
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