How to Cancel
Asana Subscription

In this guide we’ll walk you through the steps of how to cancel your Asana subscription.

How to Cancel your SaaS Subscription
how to cancel Asana subscription

About Asana

Asana is a flexible workplace management system that can be tailored to meet the demands of a wide range of businesses. To put it another way, it’s a sophisticated project management tool. Asana is used by over 100,000 paying businesses and millions of teams around the world to focus on the work that matters. It is a mobile and web work management software that assists teams in organizing, tracking, and managing their projects.

Some of the features of Asana are:

  • Communication tools
  • Easy app integration
  • Project and task management
  • Reporting and management tools

Asana can be used for free to learn the software’s basic configuration, or you can pay for a subscription plan to gain access to additional features and administrator capabilities, as well as payment options. Free users can cease using Asana at any moment, and premium users can cancel their subscription plans at any time, with the cancelation coming into effect on the upcoming renewal date.

Steps to Take Before Cancelling

If you are a user of Asana’s services, you will have to keep in mind a few things before you unsubscribe to it. 

  • You will have access to paid services till the end of your billing cycle if you cancel your subscription before the next renewal cycle. You will lose access to paid benefits once your subscription expires.
  • The Subscriber Agreement independently agreed to by the parties governs your rights to downgrade, amend, or cancel your plan.
  • If you do not wish to terminate the entire subscription, you can edit your subscription status from “Plan Details”.
  • You can resume using the free version of Asana’s services after canceling your paid subscription.

What Happens to Your Account When You Close It

When you cancel your Asana account, all of your data, projects, and other account information is lost and cannot be restored. You can, however, take a backup of your data before the services are suspended.

When you cancel your Asana subscription, you’ll get a notification indicating non-renewal and instructions on how to handle your account payment, including the cancelation date. On the cancelation date, your subscription is downgraded to a free alternative.

What Happens to Your Account When You Close It

Canceling Asana

Step 1 / 4

Log In

Log in to your Asana account, click on your profile picture in the upper right corner. Click on the Admin console from your profile picture on the right side of the top bar.

Select "Billing"

Go to the Billing section of the menu bar.

Edit Plan

Select Cancel Plan/Trial or Edit Plan from the billing tab.

Cancel Plan

You can change your paid plan type from the Billing tab to:

  • Keep track of how many seats you’re using
  • Make changes to your billing information
  • Download your most recent invoice and reassign billing ownership to the account
  • Contact customer service for cancelation-related queries

Once you have canceled your subscription, your subscription will be stopped and no amount will be deducted from your account from the next billing cycle.

Relevant Links:

Relevant Links


If you’re still having trouble canceling your subscription, you can contact Asana via:

Manage your Subscription Payments with Mesh

Mesh Payments is the most robust SaaS payment management solution, where customers will have visibility at all times of the transactions made. Partner with Mesh Payments to:

  • Get personalized information for each SaaS subscription to optimize your spending in real time.
  • Use debit or credit cards to streamline transactions.
  • Suspend recurring payments with virtual corporate cards.
  • Manage every payment in your company with information, controls, and automation.
  • Improve payment workflows.
  • Save time and money by automating tasks.
  • Integrate services into a modern payment ecosystem.
  • Manage multiple receipts, reimbursements, and vendor payments.
  • Manage your travel expenses in one dashboard, and create custom policies with dedicated travel cards.

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