How to Cancel Your
Amazon Web Services Subscription

In this guide we’ll walk you through the steps of how to cancel your Amazon Web Services subscription.

If you’re an Amazon Web Services (AWS) user, you may not know how to cancel your Amazon Web Services subscription. This guide walks you through the steps to understand how to do it and how the monthly billing cycle is done.

To start enjoying this service, you need to create an account, which will give you administrative access and billing capabilities. Later on, you can choose to close your account or stop payments. Keep in mind that closing your account does not automatically mean that your payments will stop, as you may still get billed for any active services you still have. If you need to cancel your amazon AWS account, make sure to stop your payments as well.

About Amazon Web Services

Amazon Web Services is a form of cloud computing that allows its customers to have storage, computing resources, mobile applications, and databases. AWS is a customer relationship management solution that links companies with customers, where users can hire any of these resources without the need to invest in infrastructure. 

It is an integrated CRM platform that gives all your departments – including marketing, sales, commerce, and service – a single, shared view of each customer. AWS has the broadest cloud infrastructure, being a leading provider for more than 15 years, offering high redundancy and low latency and maturity, experience, reliability, security, and performance.

With AWS, you can get:

  • Greater functionality in terms of products and services.
  • Membership in the largest community of customers and partners
  • Access a more flexible and secure cloud environment
  • Take advantage of the latest technology innovations

Steps to Take Before Cancelling

Before canceling an AWS account, take into consideration: 

  • You need to log in as the root user of the AWS account, not with another role or users such as AWS Identity and Access Management (IAM).
  • You need to reset the root user password as, by default, member accounts do not have a root password.
  • Validate if your account is the payer account for an organization. If so, you will need to ensure that all other member accounts are closed or removed from your organization.
  • Perform backups of the applications and data you want to stay hosted and delete the remaining AWS resources. Note that all resources and data stored in the account are lost and cannot be recovered.
  • You will not be able to create new accounts using the same email address associated with the closed account.

Note: You have 90 days after your account is closed to log in, contact support, or submit a case to AWS. After that time, Amazon will permanently delete any remaining content in your account and any AWS services not already terminated.

What Happens to Your Account When You Close It

When you close your account, after 90 days, you will no longer be able to use it for any AWS activity, except to log in as a root user, so you can view past invoices or contact AWS Support.

Before the period described above, upon account closure, you will be able to:

  • View past billing information for the AWS account.
  • Access AWS Support
  • Retain any content that has been deleted
  • Retain any AWS services that have not been canceled prior to account closure

Canceling Amazon Web Services

Relevant Links:

Step 1 / 3

Close Account

Before you cancel your Amazon AWS subscription, double-check for any outstanding bills and possible overdue payments. 

  • Log in as your account root user in the AWS Management Console using the link AWS Website.
  • In the navigation bar, select the account name, then My Account.
  • Scroll down to the Close Account section, read and understand the terms of closing your account.
  • Now select all the checkboxes, and click the Close Account button. You will be prompted to confirm the same option.

Once you have completed the above steps, AWS will send a request to the support center for the cancellation of your AWS account.

Confirmation Email

Once the Close Account request is submitted, Amazon Web Services will send a confirmation email to finalize the cancellation.

That's it!

You are done! Amazon will cancel your subscription in the next billing cycle.

Relevant Links:

Contacting
Amazon Web Services

If you’re still having trouble canceling your subscription, you can contact Amazon Web Services via:

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