Cardholder Agreement

MeshPay Business Virtual Reloadable Prepaid / Debit Visa® Card – Cardholder Agreement


1. Terms and Conditions for the MeshPay Business Virtual Reloadable Prepaid / Debit Visa® Card.

This document is an agreement (“Agreement”) containing the terms and conditions that apply to the MeshPay Business Virtual Reloadable Prepaid or Debit Visa® Card that has been issued to you by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Visa U.S.A. Inc. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank © 2014. By accepting and/or using this Card, you agree to be bound by the terms and conditions contained in this Agreement, which includes an Arbitration Provision in Section 29.  The “Program Manager” for the MeshPay Business Virtual Reloadable Prepaid or Debit Visa Card is MeshPay US Inc and the Customer Service telephone number is (888) 488-0589 or the toll-free telephone number on the back of your Card. In this Agreement, “Card” means the MeshPay Business Virtual Reloadable Prepaid or Debit Visa Card issued to you by the Bank, which will be a Virtual Card, and Secondary Card(s) (each as defined below) you may request, as permitted under this Agreement. “Balance” or “Card Account” means the records we maintain to account for the value of transactions associated with the Card or otherwise held or transacted on your behalf. “You”, “your” or “Cardholder” means the person or persons who have received the Card and who are authorized to use the Card as provided for in this Agreement or are the owner of a Balance. “We,” “us,” “our,” and “Bank” mean Metropolitan Commercial Bank, together with its successors and assigns. “Program Manager” means MeshPay US Inc, together with its successors and assigns. The Card will remain the property of the Bank. The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. Please read this Agreement carefully and keep it for future reference. Each reference to “Card” or “Balance” in this Agreement shall include a reference to the other.

You authorize us to share with MeshPay US Inc all information that we collect concerning you and your Card and Balance transactions.  Pursuant to separate terms between you and MeshPay US Inc it will collect, use and disclose that information to third parties.  You instruct us to follow instructions with respect to your Card and Balance received from MeshPay US Inc.

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions and their third parties to obtain, verify, and record information that identifies each person who obtains a Card. What this means for you: When you apply for a Card, we will ask for your name, address, date of birth, social security number or country identification number, and other information that will allow us to identify you. We also may ask to see your driver’s license or other documentation bearing your photo as verification of your identity. By participating in the Card program, you agree that the information and statements you provide to us are accurate, including, but not limited to, your real name, valid U.S. mailing address and residential address (if different), social security number or other identification documentation, date of birth, and telephone number. If you fail to provide accurate information that we request, we may cancel your Card. In addition, funds tied to suspected illicit or illegal activity may be subject to both internal and potentially federal investigation.  We reserve the right to restrict or delay your access to any such funds.
English Language Controls.  The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information provided in the original English Cardholder Agreement.

2. Your Card.

The Card is a prepaid or a debit card, as determined by us. The Card allows you to access funds loaded or deposited to your Balance by you or on your behalf.  The funds in your Balance will be FDIC-insured once we have verified your identity.  You may deposit funds into your Balance prior to issuance of a Card.  When you either approve an invoice or make a payment via the Program Manager or otherwise, a Card is generated and the funds from your Balance are loaded onto the Card.  You may access the funds in your Balance by using (1) your Card, (2) the number provided to you in connection with your Balance or Virtual Card, as applicable (the “Card Number” or “Card Numbers”), (3) by automated clearinghouse (“ACH”) debit using your number assigned to the Balance for that purpose (the “Account Number”) or (4) by writing a Prefunded Check (as described in the Section below titled “Prefunded Check Transactions”). The Card is not a credit card.  The Card is not a gift card, nor is it intended for gifting purposes. You will not receive any interest on your funds on the Balance.  The funds in your Balance will not expire, regardless of the expiration date on the front of your Card.

You may request, be issued, and/or use a virtual representation of the card (a “Virtual Card”). The Card will be associated to one Primary Access Number (“PAN”), which allows you to access the funds available in your Balance. You may request a Virtual Card either through use of the mobile app or the website at the time of enrollment.  Your Virtual Card will be displayed either in the mobile app or the website after the successful verification of your identity as described above and will be activated and ready for use after the first successful load of funds to your Balance. You may access the funds in your Balance by using your Virtual Card Number for transactions or purchase initiated over the phone or online. You will not receive a PIN for your Virtual Card.  You will not be issued a physical Card.  Your Card will not work at ATMs.


You agree to pay all fees associated with the Card.  We may from time to time amend the Fee Schedule at our sole discretion as set forth in the Section of this Agreement titled “Amendment and Cancelation.”

4. Authorized Users.

You may request an additional Virtual Card (“Secondary Card”) to allow another person to access your Balance. The maximum number of Secondary Cards permitted is two. If you permit another person to have access to any Card or Card Number, you are liable for all transactions made with any Card, Card Number or Account Number, and all related fees incurred, by those persons. To cancel a Secondary Card, email or telephone +1 (888) 488-0589 and you must follow-up not later than 10 business days with the written notification to revoke (cancel) permission for any person you previously authorized to use your Card.  Until we have received your notice of such a revocation (cancelation) and have had a reasonable time to act upon the written notification of cancelation, you are responsible for all transactions and fees incurred by you or any other person you have authorized. If you tell us to revoke (cancel) a Secondary Card, we may revoke (cancel) your Card and issue a new Card with a different Card Number and/or Account Number. You are wholly responsible for the use of each Card according to the terms of this Agreement, subject to the Section labeled “Lost or Stolen Cards/Unauthorized Transfers” below, and other applicable laws.

5. Balance Use and Purpose.

Subject to the limitations set forth in this Agreement, you may use your Card, Card Number, or Account Number, as applicable, to (1) add funds to your Balance (as described in the Section below titled “Adding Funds to Your Balance”), (2) transfer funds between Cards and or the Balance, (3) purchase goods or services wherever your Card is honored as long as you do not exceed the value available in your Card or Balance or the Daily Purchase Limit (as defined in the table below), (4) make payments to third parties directly from your Balance by writing outgoing ACH or wire; and (5) Prefunded Checks (as described in the Section below titled “Prefunded Check Transactions”).  There may be fees associated with some of these transactions. For fee information, see the “Schedule of Fees and Charges (Schedule A)” attached to this Agreement.  You agree not to use your Card for illegal gambling or any other illegal purpose.

You will be provided with our routing number and assigned a 12-digit Account Number once your identity has been verified.  Our routing number and your assigned Account Number are for the purpose of initiating direct deposits to your Balance and authorized automated clearinghouse (“ACH”) debit transactions only. You are not authorized to use our routing number and Account Number for debit transactions if you do not have sufficient funds in your Balance or to make a debit transaction with a paper check, check-by-phone or other item processed as a check except for Prefunded Check Transactions authorized by this Agreement. These debits will be declined, and your payment will not be processed. You also may be assessed an ACH Decline Fee (see the “Schedule of Fees and Charges (Schedule A)” attached to this Agreement).

Subject to your instructions provided via Program Manager, a given Card may be subject to specific spending limits or other limitations even if your Balance exceeds such limits.

6. Limitations on Frequency and Dollar Amounts of Transactions.

The total amount of purchases that you can perform in any single day is limited to the Daily Purchase Limit and the total amount of cash withdrawals (including withdrawals from a teller inside a bank office) that you can perform in any single day is limited to the Daily Withdrawal Limit (as defined in the table below).  The maximum aggregate value of your Balance may not exceed the amount indicated below at any time.  The aggregate Balance may exceed the amount thereof allocated to a Card, as per your instructions.  For security reasons, we may further limit the number or dollar amount of transactions you can make with your Card.  The following grid is provided in order to highlight the frequency and limitations of cardholder transactions in a single day or additional time frame if warranted:

Transaction/load typeMaximum amount
Maximum Balance$10,000,000.00 (includes all cash and direct deposit loads)
Purchases (POS)$10,000,000.00 per day (the “Daily Purchase Limit”)
Value loadsAny combination of the load types listed below to not exceed the maximum balance of $10,000,000.00 per day
Load via card$20,000 per day
ACH or wire deposits (bank-to-card transfers) $10,000,000.00 per day(includes all cash and direct deposit loads)

7. Adding Funds to Your Balance.

You may add funds to your Card (called “value loading” or “loading”) at any time.  The maximum load amount is $10,000,000.  Note: Some reload locations may have additional limits on the minimum amount you may load to your Card.  The maximum aggregate value of funds in your Balance(s) may not exceed 10,000,000 at any time. You agree to present the Card and meet identification requirements to complete value load transactions as may be required from time to time.  You also may direct deposit funds to your Balance by providing our routing number and the Account Number (as described in the Section above titled “Balance Use and Purpose”). You cannot load your Balance by check or money order.  Subject to your instructions and consent of the Program Manager, you may be able to cause us to create: (i) multiple Cards, each drawing on the same Balance and each being subject to their own individual limitations (e.g. spending limits, merchant-type limitations etc…); or (ii) a series of Cards on a recurring basis.

8. Split Transactions.

If you do not have enough value loaded on your Balance and allocated to a Card, you can instruct the merchant to charge a part of the purchase to the Card and pay the remaining amount by other means. These are called “split transactions.” Some merchants do not allow cardholders to conduct split transactions. Some merchants will only allow you to do a split transaction if you pay the remaining amount in cash. If you fail to inform the merchant that you would like to complete a split transaction before swiping your Card, your Card is likely to be declined.

9. Transactions Using Your Card Number.

If you initiate a transaction without presenting your Card (such as for a mail order, internet or telephone purchase, a Prefunded Check purchase or an ACH debit purchase), the legal effect will be the same as if you used the Card itself.

10. Your Obligation for Negative Balance Transactions.

Each time you initiate a Card transaction, you authorize us to reduce the funds available in your Balance by the amount of the transaction and all associated fees. You are not allowed to exceed the available amount in your Balance through an individual transaction or a series of transactions (creating a “negative balance”).  Nevertheless, if any transactions cause the balance in your Balance to go negative, including any purchase transactions where the retailer or merchant does not request authorization, you shall remain fully liable to us for the amount of any negative balance and any corresponding transaction fees.  You may also be liable for any related Insufficient Funds/NSF Fee(s) as set forth in the accompanying “Schedule of Fees and Charges (Schedule A).”  We reserve the right to bill you for any negative balance or to recoup such negative balance from any other Card we have issued to you or any Balance you maintain with us. You agree to pay us promptly for the negative balance and any related fees. We also reserve the right to cancel your Card if you create one or more negative balances with your Card.

11. Business Days.

Our business days are Monday through Friday, excluding federal and legal banking holidays in the State of New York, from 9:00AM to 5:00PM ET.

12. Authorization Holds.

You do not have the right to stop payment on any Card or Balance deposit or purchase transaction originated by use of your Card, other than a Recurring Transaction as described in the Section below titled “Recurring Transactions.” When you use your Card to pay for goods or services, certain merchants may ask us to authorize the transaction in advance and the merchant may estimate its final value. When we authorize a purchase transaction, we commit to make the requested funds available when the transaction finally settles, and we will place a temporary hold on your Card’s funds for the amount indicated by the merchant. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds. Car rentals, hotels and other service-oriented merchants may choose to factor in additional amounts upon check-in, and it may take up to 60 days after your stay or your rental to have any excess amounts held by the hotel or rental company added back to your available balance. Similarly, some gas stations may factor in additional amounts to cover potential filling of the tank; if you want to avoid such a hold, you may want to pay inside the gas station, instead of paying at the pump. Until the transaction finally settles, the funds subject to the hold will not be available to you for other purposes. We will only charge your Card for the correct amount of the final transaction, and we will release any excess amount when the transaction finally settles.

When you use your Card at certain restaurants and service-oriented merchants, there may be an additional 20% (or more) added to the authorization to cover any tip you may leave on the purchase. If this occurs, and your total bill, after adding in the additional 20% (or more), exceeds the amount available on your Card, your transactions may be declined. Accordingly, you should ensure that your Card has an available balance that is 20% (or more) greater than your total bill before using your Card.

13. Recurring Transactions.

If you intend to use your Card for recurring transactions, you should monitor your balance and ensure you have funds available in your Balance and allocated to the Card to cover the transactions. “Recurring transactions” are transactions that are authorized in advance by you to be charged to your Card at substantially regular intervals. We are not responsible if a recurring transaction is declined because you have not maintained a sufficient balance in your Balance or Card to cover the recurring transaction.  If these recurring transactions may vary in amount, the person you are going to pay should tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.) If your Card was obtained through your employer or you receive electronic deposits of federal payments to your Card:  If you have told us in advance to make regular payments (i.e., recurring transactions) from your Balance, you can stop the payment by calling the number on the back of your Card, +1 (888) 488 0589, or by sending notice through or by mailing notice to MeshPay US Inc at at least three business days before the scheduled date of the transfer.  If you call, we also may require you to put your request in writing and get it to us within 14 days after you call.  If you order us to stop one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your direct losses or damages. If you have authorized a merchant to make the recurring transaction, you also should contact the applicable merchant in order to stop the recurring transaction.

14. Preauthorized Credits.

 If you have arranged to have direct deposits made to your Balance at least once every 60 days from the same person or company and you do not receive a receipt/statement (or paystub), you can call the number on the back of your Card or +1 (888) 488 0589 to find out whether or not the deposit was made.

15.  Returns and Refunds.

If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Balance for such refunds. You are not entitled to a check refund if your Card or Balance has been closed. The amounts credited to your Balance for refunds may not be available for up to five days from the date the refund transaction occurs.

16. Card Cancelation and Suspension; Limits.

We reserve the right, in our sole discretion, to limit your use of the Card, including but not limited to limiting or prohibiting specific types of transactions. Where you add to your Balance with a payment card, we reserve the right to temporarily hold those funds in order to reduce the chances of fraud losses.  We may refuse to issue a Card, revoke Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. If you would like to cancel the use of your Card, you may do so by calling the number on the back of your Card or +1 (888) 488 0589. You agree not to use or allow others to use an expired, revoked, canceled, suspended or otherwise invalid Card. Our cancelation of Card privileges will not otherwise affect your rights and obligations under this Agreement. If we cancel or suspend your Card privileges through no fault of yours, you will be entitled to a refund as provided below in the Section titled “Amendment and Cancelation.” Not all services described in this Agreement are available to all persons or at all locations. We reserve the right to limit, at our sole discretion, the provision of any such services to any person or in any location. Any offer of a service in this Agreement shall be deemed void where prohibited. We can waive or delay enforcement of any of our rights under this Agreement without losing them.

17. International Transactions.

Any transaction initiated on a Card in a currency or country other than the currency or country in which the Card was issued will be subject to a fee on the transaction (including credits and reversals) as set forth in the “Schedule of All Fees and Charges (Schedule A)” attached to this Agreement.  This fee is in addition to the currency conversion rate. If you effect a transaction with your Prepaid or Debit Visa Card in a currency other than US Dollars, Visa will convert the charge into a US Dollar amount.  The Visa currency conversion procedure includes use of either a government mandated exchange rate, or a wholesale exchange rate selected by Visa.  The exchange rate Visa uses will be a rate in effect on the day the transaction is processed.  This rate may differ from the rate in effect on the date of purchase or the date the transaction was posted to your account.

18. Receipts.

You should get or request a receipt at the time you make a transaction or obtain cash using your Card. You agree to retain your receipts to verify your transactions.

19. Obtaining Balance and Transaction Information for Your Card; Periodic Statements Alternative.

You should keep track of the amount of funds available in your Balance. You may obtain information about the amount of funds you have remaining in your Balance by accessing your Program Manager login. This information, along with a 12-month history of account transactions, is also available on-line through the Program Manager customer self-service at You also have the right to obtain a 24-month written history of account transactions by emailing, or by visiting, or by writing to MeshPay US Inc, 1350 Broadway, 24th Fl New York, NY 10018.

20. Confidentiality.

We may disclose information to third parties about your Card or the transactions you make using your Card: (1) where it is necessary for completing transactions; (2) in order to verify the existence and condition of your Card for a third party, such as a merchant; (3) in order to comply with government agency, court order, or other legal reporting requirements; (4) if you give us your written permission; (5) to our and the Program Manager’s employees, auditors, affiliates, service providers, or attorneys as needed; and (6) as otherwise provided in our Privacy Policy Notice below.

21. Our Liability for Failure to Complete Transactions.

In no event will we or the Program Manager be liable for consequential damages (including lost profits), extraordinary damages, special or punitive damages. We will not be liable, for instance: (1) if, through no fault of ours or of the Program Manager, you do not have enough funds available in your Balance to complete the transaction; (2) if a merchant refuses to accept your Card or provide cash back; (3) if an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction; (4) if access to your Card has been blocked after you reported your Card or Access Code(s) (“Access Code” includes your user ID(s), password(s), PIN(s), and any other access code or credential related to your Balance) lost or stolen; (5) if there is a hold or your funds are subject to legal process or other encumbrance restricting their use; (6) if we or the Program Manager have reason to believe the requested transaction is unauthorized; (7) if circumstances beyond our or the Program Manager’s control (such as fire, flood or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we or the Program Manager have taken; or (8) for any other exception stated in our Agreement with you.

22. In Case of Errors or Questions about your Balance.

If you think an error has occurred in your Balance, promptly call the number on the back of your Card,+1 (888) 488-0589, provide notice through or write to MeshPay US Inc at We will allow you to report an error until 60 days after the earlier of the date you electronically access your Balance, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling the number on the back of your Card or +1 (888) 488-0589, or by visiting, or writing to the Program Manager at MeshPay US Inc at You will need to tell us: (1) your name and Card Number; (2) why you believe there is an error, and the dollar amount involved, and (3) approximately when the error took place. If you tell us orally, we will require that you send your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (five business days for Visa Point of Sale Signature unauthorized debit transactions, unless the dispute resolution team determines an exceptional basis exists, in which case Visa allows an additional five business days in which to provide the provisional credit) after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to 45 days to investigate your complaint or question.  If we decide to do this, we will provisionally credit your Card within 10 business days (five business days for Visa Point-of Sale Signature unauthorized debit transactions, unless the dispute resolution team determines an exceptional basis exists, in which case Visa allows an additional five business days in which to provide the provisional credit) for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation.  If we ask you to put your complaint or question in writing and you do not provide it within 10 business days, (five business days for Visa Point-of Sale Signature unauthorized debit transactions) we may not credit your Balance.  For errors involving new Balances for which the initial deposit or value load occurred within the last 30 days, POS transactions, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question.  For new Balances, we may take up to 20 business days to provisionally credit your Account for the amount you think is in error. We will tell you the results within three business days after completing the investigation. If we decide that there was no error, we will send you a written explanation and debit your Balance for the amount of the provisional credit. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call the Program Manager at the number on the back of your Card.

23. Lost or Stolen Cards/Unauthorized Transfers.

If you believe your Card, Access Code(s), or PIN has been lost or stolen, call the number on the back of your Card, or +1 (888) 488-0589, or send notice through,  or write to the Program Manager at MeshPay US Inc at You should also call +1 (888) 488-0589, the number on the back of your Card or write to the address shown here if you believe an electronic transfer has been made using the information from your Card, Access Code(s), or PIN without your permission.

24. Your Liability for Unauthorized Transfers.

You will not be liable for unauthorized use of your Card that occurs after you notify us of the loss, theft or unauthorized use of your Card unless such subsequent unauthorized use resulted from your negligence or willful misconduct. You also agree to cooperate completely with us in attempts to recover funds from unauthorized users and to assist in their prosecution. We may issue replacement Card(s), but only after you have provided such proof and security or indemnification as we may require. In addition, you acknowledge that we may have to deactivate your Card(s) and/or Card Account to prevent future losses. If you share your Card(s) with another person, use of your Card Account by that person may be considered as authorized. If you authorize another person to use your Card, you agree that you will be liable for all transactions arising from use of the Card by such person except as otherwise set forth in this Agreement. In all cases, our liability for an unauthorized transaction is limited to reimbursing you for the face amount of the unauthorized transaction and any corresponding fees, except as otherwise required by applicable law.  A transaction is unauthorized if it is not initiated by you, you did not give permission to make the transaction and you do not benefit from the transaction in any way. You agree to exercise reasonable control over the information related to your Balance and Cards.  Tell us AT ONCE if you believe your Card or any related Access Codes have been lost or stolen. Also, if your transaction history shows transfers that you did not make, including those made with your Card, Card Number or Account Number, or you believe an electronic transfer has been made without your permission, tell us at once. You could lose all of the money in your Balance.

25. Other Terms.

Your Card and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at any time. Except as set forth in the Arbitration Provision, if any provision of this Agreement is determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, whether local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement shall be governed by the law of the State of New York except to the extent preempted or governed by federal law.

26.  Amendment and Cancelation.

We may amend or change the terms and conditions of this Agreement at any time. We will not apply any amendments to changes to the Arbitration Provision to any arbitration that is pending at the time of the amendment or change.  You will be notified of any change in the manner provided by applicable law before the effective date of the change. However, if the change is made for security purposes, we may implement such change without prior notice. We may cancel or suspend your Card or this Agreement at any time. You also may cancel this Agreement by calling the number on the back of your Card or +1 (888) 488-0589. If you cancel your Card, you may zero out your Balance before closing your Balance or request that we send you an ACH or wire to a deposit account of yours identified for such purpose (“Deposit Account”), which we will do for a fee as set forth in the “Schedule of Fees and Charges (Schedule A)” attached to this Agreement. If your Card is canceled by us when your Balance is more than zero, we will send you an ACH or wire of the Balance to your Deposit Account for no charge.  Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement before termination. Even where your Balance has not been cancelled, you may request settlement of the funds in your Balance to your Deposit Account by ACH.

27.  Telephone Monitoring/Recording; Calls and Messages to Mobile Phones.

From time to time we may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law. We may use automated telephone dialing and electronic mail to provide communications and to contact you about transactions and other important information regarding this Agreement or your relationship with us. Telephone messages may be played by a machine automatically when the telephone is answered whether answered by you, someone else or a voicemail or answering machine. You authorize us to call any telephone number you have given us or you give to us in the future and to play pre recorded messages with information about the Agreement over the phone. You also give us permission to communicate such information to you by e-mail. You understand that, when you receive such calls or e-mails, you may incur a charge from the company that provides you with telecommunications, wireless and/or internet services. You agree that we will not be liable to you for any fees, inconvenience, annoyance, or loss of privacy in connection with such calls or e-mails. You understand that anyone with access to your telephone, answering machine or email account may listen to or read the messages, notwithstanding our efforts to communicate only with you. This authorization is part of our bargain concerning your use of the prepaid or debit card subject to this Agreement and we do not intend it to be revocable. However, to the extent we are required by applicable law to allow you to revoke your consent to these automatic reminders, you may do so by contacting us at +1 (888) 488-0589 or

28. No Warranty Regarding Goods and Services.

We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your Card.

29. Arbitration Provision.

This Arbitration Provision sets forth the circumstances and procedures under which claims (as defined below) shall be arbitrated instead of litigated in court upon the election of either party.  You may reject this Arbitration Provision by sending us a written notice which gives your name, address, email address, and each Card number with a statement that you reject the Arbitration Provision.  The rejection notice must be sent by certified mail, return receipt requested, to MeshPay US Inc, 1350 Broadway, 24th Fl New York, NY 10018, Attn: Arbitration Rejection Notice.  A rejection notice must be signed by you and received by us within 45 days after the date you receive the first Card issued under this Agreement.  Rejection of arbitration will not affect any other term of this Agreement.

(a) Definitions: As used in this Arbitration Provision, the term “Claim” means any claim, dispute or controversy between you and us, or between you and MeshPay US Inc. as Program Manager for the MeshPay Business Virtual Reloadable Prepaid / Debit Visa® Card or any of its agents or retailers, arising from or relating to the Card or this Agreement as well as any related or prior agreement that you may have had with us or the relationships resulting from this Agreement or any of the foregoing. “Claim” includes claims of every kind and nature, including but not limited to initial claims, counterclaims, cross-claims and third-party claims, claims based upon contract, tort, fraud and other intentional torts, consumer rights, statutes, regulations, ordinances, common law and equity, and claims which arose before the date of this Agreement. The term “Claim” is to be given the broadest possible meaning that will be enforced and includes, by way of example and without limitation, any claim, dispute or controversy that arises from or relates to (i) your Card, or the Cards of any additional cardholders designated by you; (ii) the amount of available funds on the Cards; (iii) advertisements, promotions or oral or written statements related to the Cards, or goods or services purchased with the Cards; (iv) the benefits and services related to the Cards; (v) data breach or privacy claims arising from or relating directly or indirectly to our disclosure of any non-public personal information about you; (vi) collection of any debt and the manner of collection; and (vii) your enrollment for any Card. We shall not elect to use arbitration under the Arbitration Provision for any individual Claim that you properly file and pursue in a small claims court of your state or municipality so long as the Claim is individual and pending only in that court; any Claim that is appealed, transferred or removed from that court shall be subject to arbitration.  Also, “Claim” does not include disputes about the validity, enforceability, coverage, or scope of this Arbitration Provision or any part thereof; all such disputes are for a court and not an arbitrator to decide.  Notwithstanding the foregoing, the term “Claim” includes any dispute about the validity or enforceability of this Agreement as a whole; any such Claim is for the arbitrator, not a court, to decide.  Even if all parties have opted to litigate a Claim in court, you or we may elect arbitration with respect to any Claim made by a new party or any Claim later asserted by a party in that or any related or unrelated lawsuit (including a Claim initially asserted on an individual basis but modified to be asserted on a class, representative or multi-party basis).  Nothing in that litigation shall constitute a waiver of any rights under this Arbitration Provision.  As solely used in this Arbitration Provision, the terms “we” and “us” shall for all purposes mean the Bank, the Program Manager, wholly or majority owned subsidiaries, affiliates, licensees, predecessors, successors, and assigns; and all of their agents, employees, directors and representatives. In addition, “we” or “us” shall include any third party using or providing any product, service or benefit in connection with any Cards (including, but not limited to merchants who accept the Card, third parties who use or provide services, debt collectors and all of their agents, employees, directors and representatives) if, and only if, such third party is named as a co-party with us (or files a Claim with or against us) in connection with a Claim asserted by you. As solely used in this Arbitration Provision, the terms “you” or ”yours” shall mean all persons or entities approved by us to have and/or use a Card, including but not limited to all persons or entities contractually obligated under any of the Agreements and all additional cardholders.

  (b) Initiation of Arbitration Proceeding/Selection of Administrator: Any Claim shall be resolved, upon the election by you or us, by arbitration pursuant to this Arbitration Provision and the code of procedures of the national arbitration organization to which the Claim is referred in effect at the time the Claim is filed. Claims shall be referred to either Judicial Arbitration and Mediation Services (“JAMS”) or the American Arbitration Association (“AAA”), as selected by the party electing to use arbitration. If a selection by us of one of these organizations is unacceptable to you, you shall have the right within thirty (30) days after you receive notice of our election to select the other organization listed to serve as arbitrator administrator. For a copy of the procedures, to file a Claim or for other information about these organizations, contact them as follows: (i) JAMS at 1920 Main Street, Suite 300, Los Angeles, CA 92614; website at; and (ii) AAA at 120 Broadway, Floor 21, New York, NY 10271; website at  If both JAMS and the AAA are unable to serve as administrator and we cannot agree on a replacement, a court with jurisdiction will appoint the administrator or arbitrator. 


(d) Restrictions on Arbitration: If either party elects to resolve a Claim by arbitration, that Claim shall be arbitrated on an individual basis. There shall be no right or authority for any Claims to be arbitrated on a class action or private attorney general basis or on bases involving Claims brought in a purported representative capacity on behalf of the general public, other Cardholders or other persons similarly situated. The arbitrator’s authority to resolve Claims is limited to Claims between you and us alone, and the arbitrator’s authority to make awards is limited to you and us alone. Furthermore, Claims brought by you against us or by us against you may not be joined or consolidated in arbitration with Claims brought by or against someone other than you, unless otherwise agreed to in writing by all parties.  This section of this Arbitration Provision is the “Class Action Waiver.”  (Special procedures apply to Claims that seek public injunctive relief, as set forth below).

(e) Location of Arbitration/Payment of Fees: Any arbitration hearing that you attend shall take place in the federal judicial district of your residence. At your written request, we will consider in good faith making a temporary advance of all or part of the filing, administrative and/or hearing fees for any individual Claim you initiate as to which you or we seek arbitration. At the conclusion of the arbitration (or any appeal thereof), the arbitrator (or panel) will decide who will ultimately be responsible for paying the filing, administrative and/or hearing fees in connection with the arbitration (or appeal). If and to the extent you incur filing, administrative and/or hearing fees in arbitration, including for any appeal, exceeding the amount they would have been if the Claim had been brought in the state or federal court which is closest to your billing address and would have had jurisdiction over the Claim, we will reimburse you to that extent unless the arbitrator (or panel) determines that the fees were incurred without any substantial justification. 

(f) Arbitration Procedures: This Arbitration Provision is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16, as it may be amended (the “FAA”). The arbitration shall be governed by the applicable Code, except that this Arbitration Provision shall control if it is inconsistent with the applicable Code or with other provisions of this Agreement.  The arbitrator will be selected under the administrator’s rules, except that the arbitrator must be a lawyer with experience in the subject matter of the Claim or a retired judge, unless you and we agree otherwise in writing. 

The arbitrator shall apply the applicable substantive law, consistent with the FAA, that would apply if an individual matter had been brought in court.  The arbitrator may award any damages or other relief of remedies that would apply under applicable law to an individual action brought in court, including, without limitation, punitive damages (which shall be governed by the Constitutional standards employed by the courts) and injunctive, equitable, and declaratory relief (but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim).  The arbitrator will have the authority to award fees and costs of attorneys, witnesses and experts to the extent permitted by the administrator’s rules or applicable law.  The arbitrator shall apply applicable statutes of limitations and shall honor claims of privilege recognized at law and, at the timely request of either party, shall provide a brief written explanation of the basis for the decision. In conducting the arbitration proceeding, the arbitrator shall not apply the Federal or any state rules of civil procedure or rules of evidence. Either party may submit a request to the arbitrator to expand the scope of discovery allowable under the applicable Code. The party submitting such a request must provide a copy to the other party, who may submit objections to the arbitrator with a copy of the objections provided to the request party, within 15 days of receiving the requesting party’s notice. The granting or denial of such request will be in the sole discretion of the arbitrator who shall notify the parties of his/her decision within 20 days of the objecting party’s submission. The arbitrator shall take reasonable steps to preserve the privacy of individuals, and of business matters. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. The arbitrator’s decision will be final and binding, except for any right of appeal provided by the FAA. However, if the amount in controversy exceeds, $50,000, any party can appeal that award to a three-arbitrator panel administered by the same arbitration organization, which shall consider anew any aspect of the initial award objected to by the appealing party. The appealing party shall have 30 days from the date of entry of the written arbitration award to notify the arbitration organization that it is exercising the right of appeal. The appeal shall be filed with the arbitration organization in the form of a dated writing. The arbitration organization will then notify the other party that the award has been appealed. The arbitration organization will appoint a three-arbitrator panel which will conduct arbitration pursuant to its Code and issue its decision within 120 days of the date of the appellant’s written notice. The decision of the panel shall be by majority vote and shall be final and binding except for any appeal rights under the FAA. 

(g) No Preclusive Effect: No arbitration award involving the parties will have any preclusive effect as to issues or claims in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration award in prior disputes involving other parties have preclusive effect in an arbitration between the parties to this Arbitration Provision.

(h) Continuation and Severance: This Arbitration Provision shall survive cancelation, suspension, revocation or termination of your Card or this Agreement as well as voluntary payment of the debt in full by you, any legal proceeding by us to collect a debt owed by you, and any bankruptcy by you or us. If any portion of this Arbitration Provision is held to be invalid or unenforceable, it shall not invalidate the remaining portions of this Arbitration Provision, the Agreement or any prior agreement you may have had with us, each of which shall be enforceable regardless of such invalidity except that: (A) If the Class Action Waiver is declared unenforceable in a proceeding between you and us with respect to a Claim that does not seek public injunctive relief, and that determination becomes final after all appeals have been exhausted, this entire Arbitration Provision (except for this sentence) shall be null and void in such proceeding; and (B) If a claim is brought seeking public injunctive relief and a court determines that the restrictions in the Class Action Waiver and/or elsewhere in this Arbitration Provision prohibiting the arbitrator from awarding relief on behalf of third parties are unenforceable with respect to such Claim, and that determination becomes final after all appeals have been exhausted, the Claim for public injunctive relief will be determined in court and any individual Claims seeking monetary relief will be arbitrated.  In such a case the parties will request that the court stay the Claim for public injunctive relief until the arbitration award pertaining to individual relief has been entered in court.  In no event will a Claim for class-wide or public injunctive relief be arbitrated.

30. Prefunded Check Transactions (“Check Terms”).

We may, in our sole discretion, allow you to use prefunded checks to access the funds in your Balance (“Checks”).    Checks must be obtained from us by calling the number on the back of your Card. Checks produced by other check printers will not be honored.  By accepting and using Checks, you agree to be bound by these Check Terms, including the fees relating to the use (and misuse) of Checks as set forth in the accompanying “Schedule of Fees and Charges (Schedule A).” When you write a Check, the legal effect will be the same as if you used the Card.  Checks will remain the property of the clearing bank indicated on the face of the Check and must be surrendered upon demand.  Checks are nontransferable, and may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. You should read and follow carefully the instructions for Check use. Prior to writing a Check, you must first call the number on the back of your Card or +1 (888) 488 0589 and provide us with the number of the Check, the name of the intended payee and the requested amount of the Check.  You must pre-fund each Check prior to use from the available funds in your Balance and write the Authorization Code we provide you in the space indicated on the face of the Check.  You must fill out the Check in a legible manner and date the Check the same day as you obtained the Authorization Code.  If you (a) write a Check without obtaining or using a valid Authorization Code, (b) fail to fill out the Check in a legible manner or fail to date the Check on the same day you obtained the Authorization Code, or (c) write a Check using a Check number, payee or check amount that differs from the Check number, payee or check amount you provided to us at the time you requested the Authorization Code for the Check, it will not clear and you will be charged a fee. When you authorize a Check, the funds necessary to pay the Check will be transferred from your Balance to an FDIC insured settlement account pending presentment of the Check for payment. All funds held in the settlement account will be held in your name until the applicable Check is presented for payment. When your Check is presented for payment, the funds held in the settlement account will be used to pay the Check. Checks are valid for the period of time designated on the face of the Check. This period starts to run on the date we provide you an Authorization Code for the Check. Checks not presented to the clearing bank prior to the expiration date will be cancelled and funds will be credited back to your Balance through our normal settlement process, less the corresponding fee to credit the funds back to your Balance (see accompanying “Schedule of Fees and Charges (Schedule A)” for additional information). Please note that it may take up to 10 Business Days for this refund to be posted to your Balance.  In some cases, an expired check may clear if presented for payment prior to processing a cancelation and refund, in which case no refund will be posted to your Balance.  You should not use the information on any Check to process an ACH debit transaction or to set up direct deposit to your Card.  If you desire to stop payment on a Check, you must call the number on the back of your Card or +1 (888) 488 0589.  There is a fee associated with a stop payment request for a Check (see accompanying “Schedule of Fees and Charges (Schedule A)” for additional information).  Although we will make every effort to accommodate a request to stop payment on a Check, stop payment requests for Checks are not guaranteed and we will have no liability for failing to stop the payment. Our ability to process a stop payment request will depend on whether the Check has been presented for payment. Payees may present Checks for payment to their bank before we have a reasonable amount of time to process your stop payment request.  If we are successful in stopping a payment, it may take up to 10 Business Days for the funds to be credited to your Balance.

31. Delivery of Electronic Communications.

The following E-Communication Disclosure (“Disclosure”) applies to any and all communications or disclosures that we are legally required to provide to you in writing in connection with your Balance and any related products and services (“Communications”), to the extent you have consented to receiving such Communications electronically and failure to consent will result in a declined application for a MeshPay Business Virtual Reloadable Prepaid Prepaid / Debit Visa Card, except as provided below.

Scope of Communications to Be Provided in Electronic Form.  When you use a product or service to which this Disclosure applies, you agree that we may provide you with any Communications in electronic format, and that we may discontinue sending paper Communications to you, unless and until you withdraw your consent as described below.  Your consent to receive electronic Communications includes, but is not limited to:

  • All legal and regulatory disclosures and communications associated with your Balance and any related products or services
  • Your Cardholder Agreement and any notices about a change in terms of your Cardholder Agreement
  • Privacy policies and notices
  • Error resolution policies and notices
  • Responses to claims filed in connection with your Balance
  • Notices regarding insufficient funds or negative balances

Method of Providing Communications to You in Electronic Form.  All Communications that we provide to you in electronic form will be provided either (1) by access to a web site that we will designate in an e-mail notice we send to you at the time the information is available, or (2) by posting such Communications at

How to Withdraw Consent.  You may withdraw your consent to receive Communications in electronic form at any time by calling the number on the back of your Card, +1 (888) 488 0589 or by visiting, or by writing to the Program Manager at  MeshPay US Inc, 1350 Broadway, 24th Fl New York, NY 10018.  If you do withdraw your consent, we will close your Balance, except where prohibited by law.  We will not impose any fee to process the withdrawal of your consent to receive electronic Communications.  Any withdrawal of your consent to receive electronic Communications will be effective only after we have a reasonable period of time to process your request for withdrawal.  In the meantime, you will continue to receive Communications in electronic form.  If you withdraw your consent, the legal validity and enforceability of prior Communications delivered in electronic form will not be affected.  

How to Update Your Records.  It is your responsibility to provide us with your true, accurate and complete e-mail address (if you have elected to receive e-mail messages from us), your contact information, and other information related to this Disclosure and your Balance, and to maintain and update promptly any changes in this information.  You can update information (such as your e-mail address) through or by calling the number on the back of your Card or +1 (888) 488 0589.

Hardware and Software Requirements. In order to access, view, and retain Communications that we make available to you electronically, you must have:

  • An Internet browser that supports 128-bit encryption
  • Microsoft Internet Explorer 10.0 or above, or the equivalent software
  • Sufficient electronic storage capacity on your computer’s hard drive or other data storage unit
  • An e-mail account with an Internet service provider and e-mail software
  • A personal computer (2.7 GHz Base or higher), operating system and telecommunications connections to the Internet capable of receiving, accessing, displaying, and either printing or storing Communications received from us in via a plain text-formatted e-mail or by access to our web site using browser specified above or equivalent software.
  • Adobe Reader version 8.0 or higher

Requesting Paper Copies. We will not send you a paper copy of any Communication, unless you request it or we otherwise deem it appropriate to do so. You can obtain a paper copy of an electronic Communication by printing it yourself or by requesting that we mail you a paper copy, provided that such request is made within a reasonable time after we first provided the electronic Communication to you. To request a paper copy, call the number on the back of your Card, +1 (888) 488 0589, or visit, or write to the Program Manager at  MeshPay US Inc, 26 Broadway st. New York, NY 10004, USA. 
Termination/Changes. We reserve the right, in our sole discretion, to discontinue the provision of your electronic Communications, or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.

Metropolitan Commercial Bank Privacy Policy Notice:

Why?Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?The types of personal information we collect and share depend on the product or service you have with us. This information can include: ▪  Social Security number ▪  Account transactions ▪  Account balances ▪  Checking account information ▪  Transaction history ▪  Wire transfer instructions When you are no longer our customer, we continue to share your information as described in this notice.
How?All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Metropolitan Commercial Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal informationDoes Metropolitan Commercial Bank share?Can you limit this sharing?
For our everyday business purposes such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureausYesNo
For our marketing purposes to offer our products and services to youYesNo
For joint marketing with other financial companiesYesNo
For our affiliates’ everyday business purposes information about your transactions and experiencesNoWe don’t share
For our affiliates’ everyday business purposes information about your creditworthinessNoWe don’t share
For non-affiliates to market to youNoWe don’t share
Questions?Call 1-866-363-8226 or visit
What We Do
How does Metropolitan Commercial Bank protect my personal information?To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.
How does Metropolitan Commercial Bank collect my personal information?We collect your personal information, for example, when you Open an account or give us your contact information Apply for financing or show your driver’s license Provide account information We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?Federal law gives you the right to limit only: sharing for affiliates’ everyday business purposes – information about your credit worthiness affiliates from using your information to market to you sharing for non-affiliates to market to you State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
AffiliatesCompanies related by common ownership or control. They can be financial and non-financial companies. Metropolitan Commercial Bank does not share with our Affiliates.
Non-affiliatesCompanies not related by common ownership or control. They can be financial and non-financial companies. Metropolitan Commercial Bank does not share with non-affiliates so they can market to you.
Joint MarketingA formal agreement between non-affiliated financial companies that together market financial products or services to you. Our joint marketing partners include credit card account companies.
Other Important Information
For Alaska, Illinois, Maryland, and North Dakota Customers. We will not share personal information with nonaffiliates either for them to market to you or for joint marketing without your authorization. For California Customers. We will not share personal information with nonaffiliates either for them to market to you or for joint marketing without your authorization. We will also limit our sharing of personal information about you with our affiliates to comply with all California privacy laws that apply to us. Further, we may collect personally identifiable information about you through our website, including but not limited to your first and last name, home address, e-mail address, telephone number, or any other identifier that permits the physical or online contacting of a specific individual. If we change our privacy policy for our website, you will be notified as required by law. For Massachusetts, Mississippi, and New Jersey Customers. We will not share personal information from deposit or share relationships with nonaffiliates either for them to market to you or for joint marketing without your authorization. For Vermont Customers. We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to nonaffiliated third parties to market to you other than as permitted by Vermont law, unless you authorize us to make those disclosures. Additional information concerning our privacy policies can be found at or call 1-866-363-8226.

Schedule A

SCHEDULE OF ALL FEES AND CHARGES FOR MeshPay Business Virtual Reloadable Prepaid / Debit Visa® Card


Get started
Card purchase fee$0.00     
Card activation fee$0.00     
Account registration fee$0.00     
Monthly usage
Monthly fee$0.00     
Weekly fee$0.00     
Add money
Load via card$0.00
ACH or wire deposits (bank-to-card transfers)$0.00     
Spend money
POS signature purchase$0.00     
Send money $0.00     
POS SIG purchase (declined)$0.00     
Customer service (automated system) $0.00     
Customer service (live agent)$0.00     
Using your card outside the U.S.
POS SIG purchase (int’l)$0.00     
POS SIG purchase (declined) (int’l)$0.00     
Inactivity $0.00     
Close card$0.00     
Replace card$0.00Physical cards are not issued.
Expedited replacement card$0.00Physical cards are not issued.

Register your card for FDIC insurance eligibility and other protections. Your funds will be held at or transferred to Metropolitan Commercial Bank, an FDIC-insured institution. Once there, your funds are insured up to $250,000 by the FDIC in the event Metropolitan Commercial Bank fails, if specific deposit insurance requirements are met and your card is registered. See for details.

No overdraft/credit feature.

Contact MeshPay US Inc by emailing, calling +1 (888) 488 0589, by mail at MeshPay US Inc, 26 Broadway st. New York, NY 10004, USA, or visit

For general information about prepaid accounts, visit
If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit