Papaya Global was using a handful of corporate cards for all of their company payments, and card details were being passed around between stakeholders. When a card was frozen or canceled, it was an enormous amount of work to manually transfer all payments to a new card.
Papaya was looking for a tool that would give them better visibility into payments for things like software tools, and the assurance that there wouldn’t be service interruptions or problems with vendors when a corporate credit card expired or was canceled.
It had become increasingly difficult to figure out which payments were being made to what vendors, and the departments and employees associated with each charge. This required many hours every month to manage and manually identify. Matching payments was becoming more and more of a hassle as the number of SaaS subscriptions being used grew.
With remote work on the rise, employees working from home had a tough time making the payments they needed for work-related tools, and doing so required a lot of time spent on the back-and-forth between employees and the finance team.