In this guide we’ll walk you through the steps of how to cancel your New Relic subscription.
New Relic One is the leading cloud-based observability platform created to help customers generate seamless software by bringing development and operations teams together to solve problems with data. New Relic includes:
New Relic is a system of motorization of machines to control the available resources in real-time: processes, page load, network, disks. New Relic allows you to know the performance of network connections or failures such as exceptions, timeout, and data errors, among others.
With New Relic, you can see the statistics of HTTP connections and their response times. It also helps you monitor failures in the application, either execution or API connection. Finally, New Relic allows you to set alerts on data thresholds such as authentication errors, response times, memory usage or network speed.
Before canceling your account with New Relic, you need to consider that you accept the terms and conditions of use of the service plans at the moment of registration. In this way, you accept the payment conditions and rates, account conditions, and cancelations. Therefore, all cancelations and refunds are handled according to the specified terms.
New Relic suggests you make the corresponding backups of all documents and stored information to close your account. To do so, download them as they will not be accessible after the cancelation or closure.
Before closing your account, you can change your plan, that is, switch from a paid plan to a free program, which will allow you to keep access to the stored documents and information permanently.
It is also essential to consider not having any outstanding invoices, as it may be impossible to close your account.
When you close your New Relic account, you will not have access to your stored documents and information. It is understood that New Relic will terminate billing, but you will need to validate your billing settings. In the case of annual plans, they are not cancellable.
Step 1 / 3
From the account dropdown menu, click “Administration”.
Then click “Access Management”.
Click “Delete Organization”.
If you’re still having trouble canceling your subscription, you can contact New Relic via:
Form located on the main website.
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