In this guide we’ll walk you through the steps of how to cancel your Intercom subscription.
Intercom is an operating system in charge of making interactions with the client. It is an open channel between a company and its clients. Through Intercom, everything happens at the moment, in the product, and according to the needs. To achieve this, Intercom maintains continuous dialogue so that every interaction in the client’s journey is taken advantage of.
With Intercom, you will be able to generate a strategic advantage, interconnecting teams, and functions, offering new and powerful customer experiences that drive business and strengthen customer relationships.
Intercom will help you to:
You can receive live feedback from the user in real-time, thus managing communication in an agile way.
Before canceling your account with Intercom, perform the appropriate backups. Similarly, verify when the subscription is renewed since the company can consider you for a refund depending on this.
It would be best if you also verified which plan you have active to cancel it and not have any pending invoices.
Keep in mind that when you close your Intercom account, this is done immediately once the process is completed, so you will lose all features related to your plan.
That also means that all the published stories will be instantly canceled, except for the first three.
Similarly, Intercom will block the phone number you associated with the app, and you will not be able to access with the same number to a new account. That means that if you want to reopen that account again, you will have to complete the verification forms with your personal data and a different number.
There are data associated with your user account that will remain in the company’s records for legal reasons and obey the regulatory frameworks that govern them.
Step 1 / 4
Log in to the website using your credentials: https://app.intercom.com/admins/sign_in
Go to “billing settings.”
Cancel your subscription.
Alternatively, send an email to team@intercom.com requesting the support team to cancel your account.
If you’re still having trouble canceling your subscription, you can contact Intercom via:
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