The Mesh team is a group of innovators and leaders on a mission to make payments more intelligent, smoother, and secure. We believe in building a transparent and dynamic world and highly invest in our people, customers, and products. We have a flexible work model, connecting people from multiple locations, including the US, Europe, and Tel Aviv. We’re rapidly growing and always looking for talented people to be part of the Mesh team to help shape our product and culture. Join us on this journey to building the future of corporate payments!
We seek a motivated Customer Success Manager to join our team in Tel Aviv. The Customer Success Manager will be responsible for scaling the adoption of the Mesh platform, working closely with the EMEA customers. The focus would be onboarding customers to Mesh, providing exceptional customer service experience, building a strong and productive relationship, engaging with VP and C-level positions, identifying and converting possible growth opportunities, and facilitating the growth of customer accounts throughout the customer lifecycle.
What Will You Do?
- Manage all post-sales activity for ICP customers through strong relationship-building, Confirming customers’ needs and motivations, product knowledge, planning, and execution.
- Develop trusted advisor relationships with customers to ensure that implementation goals are aligned and clients realize the value of partnering with Mesh.
- Identify and execute against opportunities for account expansion – including new spend categories, subsidiaries, products, and use cases.
- Conducting frequent meetings with customer’s C-level executives (QBRs, etc.)
- Utilize SalesForce to track, log, and manage your assigned accounts.
- Design an appropriate growth strategy that maximizes the customer spending potential on the platform.
- Onboard new customers and set them up for success; while doing that, you continuously work to test and improve the onboarding experience.
- Act as a liaison between Operations, Product, and the Customer to gain insights on improving the customer experience and product usage.
- Work closely with our sales team to understand customer motivation and create a tailored growth plan for each account.
What Should You Have?
- 2 – 4 years of experience in a customer success or account management position within a rapidly growing SaaS company.
- 1-3 years of relevant work experience in a SaaS or travel company.
- Experience working with the European market
- Willingness to work Monday to Friday- Must.
- Prior sales experience is preferred but not required.
- Ability to plan and implement business development strategies.
- A high sense of urgency that can adapt and pivot in every conversation
- A team-player attitude with a desire to improve internal processes beyond your day-to-day tasks
- Ability to influence at the executive level by focusing on long-term value realization
