How to Cancel
Shopify Subscription

In this guide we’ll walk you through the steps of how to cancel your Shopify subscription.

About Shopify

Shopify is a market leader in the e-commerce sector, and as the demand for e-commerce among consumers has increased, so has the demand for e-commerce stores. Using Shopify you can create your own store online and then work on it to generate profit with the support of a wide range of powerful features.

If you want to try out Shopify, there is a free trial period where you can get to grips with the platform and see whether it’s the right purchase for you. Then, you can continue to pay for the plan if you like the software.

In this guide we’ll walk you through how to cancel your Shopify subscription.

Steps to Take Before Cancelling

Keep a few things in mind before canceling Shopify:

Make sure you remove any debts from your account, or you won’t be able to cancel.
Uninstall any apps before closing your store to avoid any additional charges.
Think about whether you want to pause your store or get rid of it completely.
Remember to turn off auto-renewal for any custom domains you have.
Remember to also cancel any third-party subscriptions tied to your store.

What Happens to Your Account When You Close It

Support won’t be able to cancel your subscription for you, so you will need to do it manually yourself. They also won’t back up any of your information for you. If you want to get access to Shopify again after completely canceling your subscription, you will need to resubscribe with your credit card.

When you cancel your subscription, you will immediately lose access to your control panel and the admin area. This is why it’s important to transfer any domains and back up any key information before you proceed with canceling. Otherwise, you won’t get it back.

Canceling Shopify

Step 1 / 3

Step 1

Log into your Shopify admin page.

Step 2

Annotate the option for ‘plan’ on the left side bar.

Step 3

Select the option for ‘deactivate store’.

Relevant Links:

Shopify

Contacting
Shopify

If you’re still having trouble canceling your subscription, you can contact Shopify via:

Shopify Help Center

support@shopify.com

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