How to Cancel
HubSpot Subscription

In this guide we’ll walk you through the steps of how to cancel your HubSpot subscription.

About HubSpot

HubSpot is a CRM platform that offers its customers a suite of software built to power the inbound approach, thus helping both businesses and their customers grow better.

HubSpot develops cloud-based inbound marketing software that provides businesses with social media marketing, web analytics, content management, and search engine optimization tools.

Using HubSpot, sales, marketing, service, and operations teams will leverage the platform to achieve their goals. This platform offers a combination of customer service with a marketing strategy and sales tools.

Steps to Take Before Cancelling

If you are a user with permission to modify billings, you will be able to cancel a subscription from your HubSpot account. If you have multiple subscriptions and add-ons, you will need to revoke each one individually, thus altogether cancelling your account.

So, be aware of the following:

You can cancel a paid subscription at any time for free.
Your billing will continue to be charged if you cancel or downgrade your paid subscription level for the duration of your contract, this may differ from the billing frequency, and HubSpot will issue a refund for unused service days.
For subscriptions with an outstanding ACH payment, that payment is not automatically cancelled or refunded.
If you wish to cancel your HubSpot account entirely, please export your content and data before doing so.
Trial, partner, and developer account types require a cancelation request in advance.
If you are a pre-existing HubSpot Sales Hub Power user and you cancel the account, you will not be able to return to that product level.

What Happens to Your Account When You Close It

Upon closing your HubSpot account, you’ll receive a notice indicating non-renewal to manage your account billing, including the engagement contract terms and cancelation date. When the cancelation date becomes effective, your account is downgraded to a free CRM, which HubSpot may remove and all your data deleted.

Canceling HubSpot

Step 1 / 5

Log In

Select Account

Click on your account name in the top right corner, and click on the “Account and Billing” option.

Cancel Subscription

At the top, click on “Subscriptions” to view your subscription details. Next to the subscription, you wish to cancel, click on “Cancel.” Click on “Cancel renewal” and then “Next” in the right panel.

Provide Reason

Select the reasons for cancelation and click “cancel my renewal.”

Note:

In cases of:

Canceling a Partner account. Contact the channel consultant to adjust your subscription.
Canceling a Developer account, contact the Community or technical support.
Canceling a trial account before the 30-day timeout, contact technical support.

Relevant Links:

HubSpot

Contacting
HubSpot

If you’re still having trouble canceling your subscription, you can contact HubSpot via:

1-888-482-7768

HubSpot Help Center

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